About Decentro

Decentro is a Y-Combinator backed banking & payments infrastructure company. Decentro provides building blocks that help companies stitch their fintech workflows in a few weeks. While starting our first fintech venture back in 2014, we spent years convincing banks to partner with us. Before we could launch our fintech product (more here), we had to convince different departments within banks - including technology, business, leadership, legal, and support to get the green signal. Fast forward to today, we realise that banks & regulatory institutions find it difficult to help the longer tail of companies build innovative & compliant fintech solutions.

What if there was a platform (think AWS for cloud or Twilio for messaging) that abstracts the complexities of banking, identity, payments, lending, and provides simple APIs so that companies do not have to spend years dealing with banks?

We’re solving this pain point at Decentro since 2020. We’ve scaled to process $4 billion + in payment volumes & have 900+ customers across India & Singapore in multiple verticals such as marketplaces, banks, regulated institutions, fintechs, lenders, gaming, and more. We are RBI approved online payment aggregator as of 2024.

Ideally, 7-12 years of experience in a B2B or SAAS based organisation preferably in Banking or Fintech operations

What is expected from you ?

  • Build scalable processes for repeatable tasks, provide timely feedback to product, engineering & customer success teams across the organization
  • Ability to pre-empt problems & design solutions
  • Review, reconcile, and automate transactions from time to time
  • Manage a small team to begin with
  • Ensure prompt, accurate responses to customer queries
  • Escalation point on complex payment & banking issues
  • Set the best practices for streamlining communication between internal teams, our customers and partners (banks & financial institutions) 
  • Use plugins and tools that help you automate your day to day efforts as much as possible
  • Work closely with founders and the business team to pre-empt and prepare for incoming operational scenarios as per new customer categories and use cases.
  • Champion teams internally while solving complex problems with tight deadlines

We are looking for someone who has-

  • Customer service, Solutions, Operations and Product driven mindset.
  • Data-driven thinking and an affinity for numbers, MIS.
  • Comfortable with pressure, longer working hours
  • Highly analytical, proficient in SQL, MS Excel
  • Handled financial/transactional operations independently and handled a small team earlier for a company.
  • Ability to inspire & lead teams
  • Proactive and solution-orientated, able to take initiative and work independently
  • Excellent organisational skills, ability to prioritise effectively and handle multiple tasks simultaneously
  • High energy team player with willingness to learn and adapt quickly.
  • Endlessly curious about and excited by technology and know that there are usually smarter folks in the room and you're eager to learn from them 
  • Excellent written and oral communication skills

What we offer - - The ability for you to make an impact and lay a foundation for the upcoming fin-tech innovations.   - A multicultural and diverse team of colleagues from different states that speak in total 6 Indian and global languages.  - Progressive and flexible work hours that match your personality and lifestyle.  - The best-in-class perks and benefits. Check out our careers page for the same: https://decentro.tech/careers/

Backed by global investors such as Ycombinator & Rapyd, we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter.

If this aligns with you, time to hop on!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.